Inspection and cleaning
Getting your room ready for departure
As you prepare to leave, our goal is to ensure a smooth and hassle-free check-out process. Here, you’ll find all the information you need about what to expect during your departure inspection, how to prepare your room, and what happens if any issues arise.
Upon your departure, our team will conduct a final inspection of your apartment. If you wish to be present during the inspection, please contact front desk to make arrangements. Your presence is optional, but it can be a good opportunity to address any concerns on the spot.
Preparing for inspection
- Give your room a thorough clean to ensure it’s ready for the next resident.
- Remove personal belongings from your room and communal living areas (including linen, refrigerated food, kitchenware, and rubbish).
- Follow our cleaning guide (below) to help avoid additional cleaning charges.
What we assess
- The following areas will be inspected: bedroom, bathroom, hallway, kitchen, and allocated shelving and fridge spaces in the communal area of share apartments. View our cleaning checklist for more details.
- We evaluate the cleanliness of your apartment compared to the original condition report.
- Any damage which was not recorded may be charged to your account.
Cleaning guide
To help make your clean-up easier, we’ve put together a handy guide so you don’t miss a spot! Following the cleaning checklist will ensure your room meets the Iglu standard and helps you avoid any additional cleaning fees.
Some things that are often missed by residents:
Mattress protector is yours. Throw it out if you don’t need it.
Slide the mattress. Make sure no garbage is under your bed.
Clean out all drawers and shelves and give it a wipe to finish off.
Dust off the desk lamp and light switches. Make sure it is turned off.
Dust off the windowsill, blinds, and skirting boards.
Wardrobe should be empty. Do not leave hangers behind.
Wipe off the mirror and make sure it is spotless.
After cleaning the shower and tiles, make sure to wipe off the edges of the door.
Give the toilet a good clean and make sure no stains are left in the toilet.
Toss your rubbish and take your belongings with you to avoid being charged for rubbish disposal.
Cleaning fees
Please note that additional charges are applicable for the following:
- Cleaning of areas not in a spotless clean condition
- The removal of personal belongings or rubbish left behind in your room, apartment or common areas
- Damage that is not noted in your condition report
- Keys not being returned
If you’re short on time and would like Iglu to handle the cleaning for you, we’ve got you covered! Here are the charges based on room type:
- Bedroom and ensuite bathroom – from $105
- Ensuite bathroom only – from $65
Feel free to reach out to the front desk if you have any questions. We’re here to help make your departure as smooth as possible!
